When you work in Education, most of your parents will be a genuine pleasure to work with.

But, at times, you will also work with parents or carers who are -
Very upset, frustrated or angry
Unreasonable with their expectations
So litigious or aggressive, you can feel quite at-risk
Of course, we understand that many of these parents are stressed, are being unreasonable, or have complex needs.

But, if we are not careful, we can easily make a bad situation one that is much, much worse.

Learn How To

Better understand and minimise frustrations for parents
Work well with volatile parents in-person, by telephone, and by email
Quickly defuse the frustration or anger of highly-emotive parents
Respond confidently to parents making unreasonable demands
Work well with parents with mental health and substance abuse problems
Reduce the risk of escalated behaviour or formal complaints occurring
Better ensure your personal safety in high-risk situations
Build more positive and supportive relationships with parents

Who Is This Training For?

Principals, Deputy Principals and Heads of Departments
Educators in Primary, Secondary and Special Schools
Directors and Educators from Early Education, OSHC programs, and Child Care Centres
Business Managers, School Admin, Front Counter Staff, and Teacher Aides

About the Presenter

Ken Warren BA, M Soc Sc, CSP has spent his entire career helping people to handle difficult conversations well.

He draws on over 30 years experience -

Speaking in Catholic, Independent and Public schools throughout Australia on effective responses to parents with challenging behaviour
Mediating and resolving disputes for people caught in entrenched conflict, including between parents and schools
Counselling students and adults dealing with aggressive behaviour, mental health and drug-related problems
Assisting schools and other workplaces dealing with major change, high workloads, and clients who are verbally or physically aggressive
Writing for leadership journals, newspapers and association newsletters, including the Happy School newsletter
Ken is the Director of Positive People Solutions, a speaking business based on the Sunshine Coast.

He speaks at conferences and workplaces throughout Australia, particularly in the Education, Health, Community and Government sectors.

With Ken, you can be assured of enjoying a quality speaker. He is a past Qld State President of Professional Speakers Australia where he is accredited as a Certified Speaking Professional (CSP) a recognition achieved by less than 7% of professional speakers.

You will enjoy his humour and stories, his interactive style, and find his ideas easy to put into practice.


Brisbane - Brisbane International Windsor, Cnr Lutwyche Rd & Bryden St, Brisbane. Date: 10th August 2018. Time: 09:00 AM - 03:00 PM

Canberra - QT Canberra, 1 London Circuit, Canberra City. Date: 7th September 2018. Time: 09:00 AM - 03:00 PM

Melbourne - Batman's Hill on Collins, 623 Collins St, Melbourne. Date: 14th September 2018. Time: 09:00 AM - 03:00 PM

Sydney - Pullman Quay Grand Sydney Harbour, 61 Macquarie St, East Circular Quay, Sydney. Time: 09:00 AM - 03:00 PM


Early-bird registration: $299 (if paid one week prior)
Normal registration: $359
Group of 3 to 5 people: $289 per person (rate adjusted at checkout)
Group of 6 or more people: $279 per person (rate adjusted at checkout)

Postive People Solutions : https://positivepeoplesolutions.com.au/public-events/